Objectives: In this study, we have examined the applications made to the Patients Rights Council of Sivas Numune Hospital and Sivas State Hospital in a year time to date. We tried to establish a base for taking the possible measures in reference to the acquired results.
Method: Our study was performed by examining the application forms submitted to Sivas Numune Hospital Patient Rights Department in 2012 as well as analyzing the statistical data available in the Department of Patient and Workers' Rights of Ministry of Health.
Results: 47 (43%) of the 110 applications made to the patient rights department of our hospital in 2012 were solved on site while the remaining 63 cases (77%) were analyzed in board. In the state hospitals of Sivas, 177.277 (88%) cases were solved on site and 23.370 (12%) cases were analyzed in board. Of these applicants 60% were male; 25 (39.7%) were between 26-30 years old and 23 (36.5%) were undergraduates, 18 (28.6%) were housewives and 37 (58.8%) complained for lack of benefit from outpatient clinical services and 37 (38.8%) from specialist physician and 33 (52.4%) from the service provided and it was detected that in 7 cases (11.1%) breach was available while in 27 cases (42.9%) no breach was detected. In the state hospital of Sivas, of the applicants 58% were, 30.6% over 41 years old while 37.5% were high school graduates, 19.6% were housewives and that 47.1% applied for lack of benefit from outpatient clinical services and 38.5% from specialist physician and 40.1% from the service provided and it was detected that in 1882 cases (8.5%) breach was available while in 14.010 cases (63.2%) no breach exists.
Conclusion: As a consequence, in the healthcare services, which are the most significant representative of service sector, patient and workers' rights have been gradually attaching importance. Although the number of relevant studies has increased in recent years, the applications submitted to the patient rights department are also progressively increasing. It will be appropriate to educate the public as well as the healthcare professionals.