Objective: Based on mixed methods of qualitative and quantitative methodological approach, this study was designed as a study that focuses on the two levels of understanding the phenomenon of Job Satisfaction (JS) and Burnout Syndrome (BS). The first level was to identify the JS and BS by applying the Minnesota Satisfaction Questionnaire (MSQ) and Maslach Burnout Inventory (MBI) to the participating staff members at the camp. The second level was to focus on the implications of the burnout syndrome in an organizational view.
Methods: The study was designed as a cross-sectional one. MSQ, MBI, Beck Depression Inventory (BDI), Beck Anxiety Inventory, and socio-demographic variable form were given to the participants.
Results: Among the participants 97 (48.7%) were female and 102 were (51.3%) male. The mean age of the participants was 29.46±7.91 years. According to the subscores of Minnesota Satisfaction Questionnaire (MSQ) the rates for the intrinsic unsatisfaction was 46.2% (n=83) and extrinsic dissatisfaction was 61.8% (n=123). While intrinsic and extrinsic dissatisfaction was 40.7% (n=81), intrinsic or extrinsic satisfaction was 23.6% (n=47), and 35.7% (n=71) were satisfied from both. An MSQ satisfaction rates were not statistically significant when genders were compared. MBI-EE, BDI and BAI was statistically higher in females than males (<0.001, 0.001, <0.001 respectively). Inner unsatisfied staff had higher scores from MBI-EE, MBI-DP, BDI, and BAI and lower scores from MBI-PA than others (<0.001, 0.009, <0.001, <0.001, 0.001, respectively). On the other hand MBI-EE, MBI-DP, BDI, and BAI scores of the extrinsic unsatisfied individuals were higher than who were satisfied (all p were <0.001). Whereas, the MBI-PA scores of unsatisfied staff were higher than the others (<0.001). There were negative correlations between MSQ total score and MBI-EE, MBI-DP, BDI, and BAI and positive correlations with MBI-PA. 18-24 years of age participants had statistically significantly higher scores in BDI, BAI, and MBI-EE (0.01, 0.001 and 0.001, respectively) than others. The comparison of MBI-EE, MBI-DP, BDI, and BAI scores were lower in volunteer than assigned staff (<0.001, 0.008, 0.007, 0.005 respectively). Moreover, MSQ total scores were higher in volunteers (0.001). Working on the camp more than 12 months increased the MBI-EE, and BDI scores when compared to working less than (0.003, 0.026 respectively).
Conclusions: To the best of our knowledge, it is the first study that investigated the BS and JS among staff workers in refugee camps. Being young (<25), not being a volunteer, and working on the camp more than one year were the factors associated with BO and/or JS in refugee camp staff. From the results of the present study and accumulating literature, the risky staff should be evaluated in terms of depression, and anxiety symptoms, BO, and JS periodically for giving a qualitative and quantitative serve.